Report a Lost or Stolen Card

Debit Card

To report a lost or stolen debit card, contact any CS Bank location during regular business hours (Monday — Friday, 8:00 a.m. to 5:00 p.m. CT). For after-hours assistance, please call (800) 383-8000. Want to turn your debit card on and off from your phone? Download the free app, CS Bank Card Manager.

Click here to learn how CS Bank is protecting your debit card from fraudulent activity.

To file a dispute on your debit card, call SHAZAM at 833-288-1126. Click here for more information on the dispute process.

Credit Card

To report a lost or stolen credit card, please call TIB Bank, N.A. at (800) 367-7576

SHAZAM® CS Bank Card Manager

If you could stop fraud in its tracks, at the very first attempt of someone else trying to use your card, wouldn't you want to do it? Of course you would! You can do just that with the CS Bank Card Manager app.

Use CS Bank Card Manager along with your CS Bank mobile app for increased protection against fraud.

CS Bank Card Manager is a free mobile app that helps protect you from fraud by sending alerts when your card is used so you can quickly detect unauthorized activity. You choose which alerts to receive and when. Alerts include:

Purchases exceeding thresholds you set.
Purchases made via the internet or over the phone.
Suspicious or high=risk purchases.

With CS Bank Card Manager, you can also:

Check your account balance.
Turn your debit card on and off.
Find nearby ATMs.
Submit travel notices.
Log in with just your fingerprint.

Visit your app store and search for "CS Bank Card Manager" to download now.

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Report a Lost or Stolen Card